Customer Service Helpline

Do you have a technical question or a problem regarding your TOX®-Product? Then let us know using our Service Helpline. We are available during our regular business-hours: Mon - Fri 8:00 am - 4:30 pm (CDT). In order to offer you the fastest assistance possible, please prepare the following information concerning your machine or plant:

• Company name and address
• Your name and phone number
• Problem description
• Machine type
• Machine or control system number

In case of a necessary service assignment our response time depends on the time when a call or message arrives and which country we have to travel to. We try to be as fast as possible and to be on the site within 2 or 3 days (within Germany and the EU). In countries which require visa or when service-notifications come in outside our business-hours more preparations have to be made. Then our response-time can reach 4/5 days, even weeks.